Terms of service

1. Introduction

Welcome to Prima Ltd ,by accessing or using our website www.shopprima.eu, you agree to be bound by these Terms of Service. If you do not agree please discontinue use of this site.

2. Eligibility

You must be at least 18 years old or the age of legal majority in your jurisdiction to use our services, By using the site you represent that you meet this requirement.

3. Account Registration

To make purchases you need to create an account, You Agree to,

a. Provide accurate and complete information

b. Keep your login Safe.

c .Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts at our discretion.

4. Products and Pricing

We strive to display accurate product information, but:

Prices, descriptions, and availability may change without notice
We may correct errors, inaccuracies, or omissions at any time
Images are for illustrative purposes and may differ from actual products

All prices are listed in euro unless stated otherwise.

5. Orders and Payment

By placing an order, you:

Agree that all information provided is accurate
Authorize us to charge your selected payment method

We may refuse or cancel orders for reasons including:

Product availability
Errors in pricing or product information
Suspected fraud or unauthorized activity

6. Shipping and Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by:

Carriers
Customs
Force majeure events

Risk of loss transfers to you upon delivery to the carrier.

7. Returns and Refunds

Our Return Policy governs returns, exchanges, and refunds. By making a purchase, you agree to the terms outlined there.

8. User Conduct

You agree not to:

Use the Site for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with the Site’s functionality
Upload harmful or malicious content

We may take legal action for violations.

9. Intellectual Property

All content on the Site—including text, images, logos, graphics, and software—is owned by or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or modify any content without our written permission.

10. Third‑Party Links

The Site may contain links to third‑party websites. We are not responsible for:

Their content
Their policies
Any damages arising from your use of them

Use third‑party sites at your own risk.

11. Disclaimer of Warranties

The Site and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non‑infringement.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business
Damages arising from your use of the Site or products

Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Site or violation of these Terms.

14. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Changes to These Terms

We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of Malta, without regard to conflict‑of‑law principles. Any disputes shall be resolved in the courts of Law of Malta

17. Contact Us

If you have questions about these Terms, contact us at: admin@primaltd.eu or Address: Prima Ltd. 48, "RUSK" Beauty & Business Complex, Balzan Valley, Balzan. Malta Bzn4107

Shipping Policy

Last Updated: 30/042026

1. Order Processing Time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed. If there will be a significant delay in your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: [2–3] business days
Express Shipping: [1–2] business days
International Shipping: [3–4] business days

Delivery delays can occasionally occur due to courier issues, customs, or unforeseen circumstances.

. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking information typically becomes active within 24–48 hours.

4. International Shipping

We currently ship to EU countries ONLY

International shipments may be subject to:

Customs inspections
Import taxes
Duties or fees imposed by the destination country

These charges are the customer’s responsibility.

5. Customs, Duties & Taxes

We are not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Damaged or Lost Packages

We are not liable for products damaged or lost during shipping. If your order arrives damaged:

Please contact the shipping carrier to file a claim
Save all packaging materials and damaged items

If your tracking shows “delivered” but you did not receive your package, contact the carrier directly.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for:

Delays
Lost packages
Additional fees caused by incorrect or incomplete addresses.

8. Returns & Exchanges

Please refer to our Return & Refund Policy for information on returning items.

9. Contact Us

If you have any questions about this Shipping Policy, contact us at: Email: admin@primaltd.eu Address:

Prima Ltd. 48, "RUSK" Beauty & Business Complex, Balzan Valley, Balzan. Malta Bzn4107